Terms & Conditions
1. Rates are quoted in Saudi Riyals.
2. Room Reservation is based on Gregorian Calender.
3. Rates are net and non-commissionable.
4. The check-in time is 17:00 PM and the check out-time is 12:00 PM.
5. Any Additional nights deemed to be booked or extended will be subject to hotel availability and will be at the cost of the period.
6. Triple or Quad Occupancy will be through an extra bed as per hotel availability.
7. All Bookings to be confirmed and paid in full within the provided option date.
8. Weekends are considered to be Thursday & Friday, Weekdays are considered to be Saturday until Wednesday.
9. Hajj People is not responsible for any bank related delay in receiving the payments and must receive full amount as per the confirmation & option date provided.
10. Hajj People is not responsible for any transaction fee or any currency exchange fee unless agreed and in confirmation stated.
11. Hajj People reserve the right to change the rates without prior notice unless reservation confirmed and done with payment.
Booking & Cancellation Policy
1. Early Check-in and late Check-out should be arranged in advance by 24 hoursand subject to the hotel availability and charge.
2. Check in or Check out amendment for Group should be done 7 days prior to guest Check in.
3. The rooming list for the entire group should be received maximum 72 Hrs priorto the arrival date to our reservations department.
4. For any Cancellation, Amendment or extra rooms request should be sent maximum 20 days prior to arrival date for low season.
5. Cancellation for individual before 48 Hrs or 1 night NO-SHOW will be charged for low season.
6. Cancellation for Groups before 14 days or total amount will be charged as cancellation fees for low season.
7. Late Checkout with confirmation from Hajj People will be charged for full night as per hotel policy.
8. The last 10 Days of Ramadan starting from 20th Ramadan till 29th of Ramadan (30-Mar till 08-Apr included) check out date will be 09th of April, So in case if Ramadan is 30 days last night will be paid separately and Ramadan rates will be applied for that night, If the guest wants to extend his stay to check out at 10th of Apr-2024.